Smart Flask

LONG shipping for any order that is still shipping for+5 days longer than the estimated shipping time, Zendrop will gladly refund you (shipping cost), but keep in mind that refunds will only be eligible if you've already refunded your customer. Proof of customer refund is required before the Zendrop team can issue a refund for long shipping times. For more information on shipping times, click here.DAMAGED/DEFECTIVE PRODUCTIf any of your customers receive a product that is damaged or defective, Zendrop will gladly issue a full refund (product cost + shipping cost) or replacement as long as it's within7 daysof an order being delivered. The only requirement isproof of the damaged or defective productin the form of ahigh-quality image or video. You can send the image and/or video to our Customer Success team atsupport@zendrop.com.For certain products, it may be difficult for us to determine if something is actually damaged or defective (like earphones for example). In rare scenarios like this, we will have to make a judgment call. This decision will be much easier to make if you provide us with as much information as possible about the damaged or defective product, and ensure that high-quality images and videos showcase the damage or defect. PRODUCT LOST/STOLENThere are some things that are simply out of our control. Very rarely, an order may be lost in transit or stolen. In this case, we'll work with you to do what we can to make things right.